Frequently Asked Questions

On this page you will find answers to the most common questions about our IT services.

What IT services does 1IT offer?

1IT offers comprehensive IT services for creative industries: device management, Apple and Windows support, cybersecurity solutions, backup services, and a 24/7 service portal. CIO as a Service and much more than has been mentioned here. All at a fixed monthly price with no surprises.

How does 1IT’s pricing work?

Our service works at a fixed monthly price tailored to your company’s needs. The price includes everything agreed upon – no hourly charges or unexpected invoices.

Does 1IT support Mac devices?

Yes! We specialise especially in managing and supporting Apple devices. We know the needs of creative industries and the specific characteristics of the Mac environment inside out.

How are support requests handled?

You can contact us directly via Slack or Teams, or use our 24/7 service portal. Urgent matters are handled immediately, and you can always see the status of tickets in real time.

Feel free to ask, if you have any questions.